Customer Service 1 (855) 4WE-LABS
Free shipping on All Orders over $99
Due to the nature of our products, which are medical items that cannot be resold, we are unable to offer returns. This policy ensures that all our customers receive brand new products of the highest quality.
In the event that a product is damaged during the shipping process in a way that may compromise its integrity or performance, we will work with our customers to replace the product or any necessary portion at our cost.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
To notify us of a damaged product or any other quality issues, please contact us at customerservice@welabs.ca. Thank you for understanding and for choosing our products. We are committed to providing you with the best quality and service.
Celiac disease (CD) is often undiagnosed and is caused in genetically predisposed individuals by abnormal intestinal permeability and abnormal immune response to gluten, a protein complex found in wheat, barley, spelt and rye. The inflammatory autoimmune response damages the lining of the small bowel and is associated with diarrhea, bloating, fatigue, nutritional deficiencies, and systemic autoimmune conditions. Gluten sensitivity can cause similar symptoms but without the same level of tissue damage. The Celiac & Gluten Sensitivity profile from Doctor's Data helps differentiate between CD and gluten sensitivity by evaluating the serum titers of IgA and IgG for tissue transglutaminase, deamidated gliadin peptide, and gliadin. Useful for: Patients who have persistent skin conditions (rash) or ataxia, idiopathic neurological conditions, autoimmune arthritis/ thyroiditis, unexplained weight loss or persistent  gastrointestinal symptoms that are not associated with enteropathogens
Symptomatic individuals that have tested positive for the  HLA DQ2/DQ8 genotypes
Patients with symptoms or symptom exacerbation with dietary gluten or re-introduction of gluten after a trial elimination of gluten
Individuals that have a first degree relative with a diagnosis of CD
Any child with a history of 3 or more antibiotic-treated cases of gastroenteritis while less than 6 months of age
Patients on a gluten-inclusive diet who have Type I diabetes, Multiple Sclerosis or schizophrenia
Individuals on a gluten-inclusive diet who have other laboratory evidence that may be associated with CD:
Elevated liver function tests
Bone demineralization
Evidence of impaired absorption of fat-soluble vitamins, iron, B12 or folic acid
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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